Overview
Initiative type
Model of Care
Status
Deliver
Published
June 2026
Summary
To provide a trust-based, continuity model to enhance early engagement and outcomes for families facing complex vulnerabilities reducing barriers to care providing improved health outcomes.
Dates: January 2023 - ongoing
Implementation sites: Sunshine Coast Hospital and Health Service
Partnerships: Department of Health, University of the Sunshine Coast. SERTF Funded project officer, Consumer Representative
This project was published as a Poster at CEQ Showcase 2026 (PDF 398KB)
Aim
To provide trauma informed midwifery and child health care to support vulnerable families from conception through firtst two years. To reduce identified siloed care, address critical service gaps and foster early engagement with families who often face barriers to accessing care.
Outcomes
The Health Advisor model was perceived by stakeholders as an acceptable, feasible and effective approach to supporting families with complex needs during the first 1000 days. Midwives and child health nurses play a central role in early family engagement and delivering relationship-based care that improves access and health outcomes.
Families identified the service was integral for preventing Child Protection intervention and ultimately keeping baby in their care.
Background
The first 1000 days of life are vital for a child's development. Families with bio-psycho-social vulnerabilities often face barriers to accessing care, increasing risks of poor outcomes. Traditional, siloed services frequently miss those most in need. Midwives and child health nurses are well-positioned to lead integrated, relationship-based continuity-of-care model that support early engagement, address complex needs, and improve outcomes for vulnerable families.
The increased numbers of SUDI were identified by the Child Protection Liaison Unit, and the hypothesis was that this was due to poor service support, not serviced by existing service models.
Methods
A qualitative study was conducted using semi-structured interviews with key stakeholders, including consumer and organisational stakeholders, involved with the service. Transcripts were thematically analysed using Braun and Clarke's six-step coding process.
Discussion
For the project to succeed recommendations for practice were:
- Prioritise funded continuity-of-care models that embed consistent Health Advisors with midwifery and child health expertise across the antenatal to postnatal continuum for families with complex needs.
- Resource workforce capacity appropriately by expanding Health Advisor staffing and reducing caseloads to enable flexible, relationship-based, family-centred care.Opportunities for an integration model into Child Health locally and statewide.
- Mandate trauma-informed frameworks through policy, training service wide education.
Core themes were:
- Family, community, and cultural contexts - reducing stigma, supporting families, and strengthening partnerships between key stakeholders e.g Child Protection Services
- deliver coordinated protection and care to build capacity addressing disparities in healthcare access for vulnerable children
- Culturally responsive and community-led health model
- Reduce child maltreatment through education, policy, and community engagement
- Opportunities for an integration model into Child Health locally and statewide.
Strengths:
- Collaboration across services between initially Maternity to Child Health, and subsequently, wider key stakeholders,
- Child Health embraced collaboration with integration of the Model of care in November 2025
- Integration and collaboration of Statewide programs to support families, including MECSH Sustained Homevisiting across the SCH.
- Early Engagement model that provides a safe, empowering, and culturally responsive
- Womens & Childrens Leadership supportive of program and facilitating purchase of pepipod for implementation.
- Innovation is accepted in the SCH across service frameworks
Weakness:
- Lack of time to develop processes and workplace instructions, especially that now the team has expanded from one FT Combined to now, ideally two FTE CN, two FTE CM
- The Health Advisor role is a unique model, and requires both a CM, CN to coordinate and navigate care for clients, it not just a clinical model which has been challenging to articulate.
- The role definition has been a challenge for new staff who have commenced more recently.
Opportunities:
- Statewide adoption of the Health Advisor in F1000 days role
- Ongoing collaboration across services including Paediatrics, Social Work, AODS, Mental Health
- Integration and embedded across Statewide Child health.
Next Steps;
- Integration model in Child Health in Progress,
- Collation with paediatrics and obstetrics for escalation pathways,
- Collaboration with Allied Health and Child Development service,
- Continuum of Collaboration with Children's Plus, and Child Safety
Funding for this project has been provided by 2023 SERTF.
Key contact
Lisa Meager
Child Health Nurse Health Advisor
Sunshine Coast Hospital and Health Service