About the program
Our vision is to provide a digital experience that makes it easy for people to find health information, tools and services from anywhere. This will promote personal choice, improve access to quality care and improve health and wellbeing.
Our goal for a digital front door is to:
- improve health system navigation by making it easier for Queenslanders find and access the care and information they need
- improve access to healthcare services by providingconvenient ways to get advice and services
- promote and support self-managed care by giving consumers easy access to information to help them manage their own health and wellbeing
- put consumers experience and outcomes first by reducing disease and chronic conditions that lead to hospital visits.
Fewer health problems and chronic conditions mean fewer hospital visits, which helps reduce pressure on the health system.
How we'll meet these goals
We're in the discovery phase of the program. We're exploring options and gathering insights to develop a business case and roadmap for a potential digital front door for Queensland.
During this phase, we're reaching out to consumers through our relationship with Health Consumers Queensland (HCQ) and other consumer groups. We're also consulting with key health service stakeholders inside and outside Queensland Health to explore their needs.
We want to understand how a digital front door could help solve real problems, improve consumers' experiences and improve health outcomes overall. Through our work so far with HCQ and other consumer groups we know that Queenslanders:
- have difficulty accessing services due to language, communication, cost and location
- want more digital tools to access care
- want reliable, culturally safe and consumer focused care
- want to be able to navigate their own health journey
We'll explore how a digital front door could improve access to care and engage consumers to improve their experience across:
- Wellbeing and prevention services like health promotion programs, self-care tools and support to manage health conditions at home or in the community.
- Unplanned care services for urgent or unexpected health issues, like crisis support phone services, virtual urgent care and hospital emergency care.
- planned care services like specialist outpatient care, day procedures, allied health, hospital admissions and virtual programs like hospital in the home.
We'll also look at digital advancements we've made so far and compare our progress to the industry. Understanding what our capabilities are now will help guide our future direction.
Contact us
For more information email QVH@health.qld.gov.au.