Overview
Summary
This Princess Alexandra Hospital model of care improves access and equity to patients who identify as Aboriginal or Torres Strait Islander statewide, by providing culturally safe and appropriate education, face to face, on Country.
Key dates
Feb 2020
Implementation sites
Townsville / Mount Isa / Cherbourg / Toowoomba / Woorabinda / Rockhampton
Partnerships
HHSs and NGOs
Aim
- increasing access and equity to kidney transplantation to patients.
- increase numbers of referrals, and if suitable, get them transplanted.
Outcomes
- cultural growth for Staff
- empowerment for patients
- building a trust and rapport between patients and staff
- future growth into more communities - Torres and Cape, Cairns, South West, North West, Wide Bay, Brisbane and surrounds
Background
A clear need has been identified for a model of care to improve access and equity to kidney transplantation services to First Nations communities across the state.
Methods
- laying cultural foundations for growth in care provision
- face to face education on Country
- clear communication in relation to health literacy
Discussion
- results from surveys during sessions shows approach is effective
- more referrals
- more patients have been deemed suitable for transplantation
- feedback from Community very positive
Lessons learnt
- clear communication with stakeholders is important
- simplicity
- service needs to be On Country
- face to face consultation is preferred
- planning logistics with cultural influence a high priority
Key contact
Gary Torrens
Clinical Nurse Consultant
Metro South Hospital and Health Service