Optimising pathology service use and efficiency post-COVID-19

Overview

Initiative type

Service Improvement

Status

Deliver

Published

June 2025

Summary

This is a review project that sets out to review pathology service delivery in the South West HHS in the context of significantly increased expenditure on pathology since the advent of the COVID-19 pandemic.

Dates: 10 February 2025 - 11 April 2025

Implementation sites

South West Hospital and Health Service

Aim

A comprehensive review to identify and understand the contributing factors of increased pathology expenditure, and to identify potential opportunities to improve service utilization and financial efficiency.

Outcomes

There are five main findings:

  1. The volume of all tests increased, with respiratory-related testing proportionally increasing the most, so that it is now the largest single contributor to pathology expenditure
  2. There has been an increase in opportunistic screening in acute settings e.g. sexually transmitted infections (STIs)
  3. Point Of Care (POC) testing increased and has become a cornerstone of clinical diagnostic pathology with opportunities to reduce duplication of tests
  4. Non-clinical, operational pathology costs increased substantially and in excess of budget allocation
  5. Workforce shortages, and staff recruitment and retention negatively impacts a viable and sustainable pathology service.

Background

Clinical pathology services are a significant non-labour cost for the South West HHS (SWHHS). Total annual pathology expenditure has increased over time, with the most substantial increases since the advent of the COVID-19 pandemic.

Methods

A mixed methods approach using both quantitative and qualitative data was utilised. Quantitative data from 2018 to 2024 were obtained from financial, pathology and activity monitoring systems in both SWHHS and Pathology Queensland (PQ). Qualitative data was obtained through semi-structured interviews with a range of specialist staff across Pathology Queensland and the HHS laboratories and health facilities using a snowball-like approach.

Discussion

The review informed four recommendations with implementation actions.

  1. It is essential to build future budget according to the actual operational costs, PQ test pricing, and the projected increases in demand for services.
  2. From a population health perspective, given the market failure of general practice in rural and remote regions, opportunistic testing needs to be encouraged within secondary care settings to decrease the burden of undiagnosed preventable and communicable diseases within the community.
  3. The technology of POC testing is likely underutilised in rural and remote settings and innovative optimisations of emerging technology can greatly reduce CRP testing-related costs, as well as inter-hospital transfers.
  4. Finally, there is scope for reducing service costs by highlighting and addressing non-clinical pathology costs that can be mitigated through educational interventions.

References

Isouard G. Quality of pathology services: new strategic directions required. International Journal of Health Care
Quality Assurance. 2013; Vol. 26 No. 6.

O'Connor D et al. Evaluating an audit and feedback
intervention for reducing overuse of pathology test requesting by Australian general practitioners: protocol for a factorial cluster randomised controlled trial. BMJ Open 2023;13:e072248

Banker TR et al. To test or to not test - A retrospective cross-sectional study on potentially inappropriate use of pathology testing in South Australian hospitals. Am J Clin Pathol 2024;161:342-348

Elrod JK, Fortenberry Jr., JL. The hub-and-spoke organization design: an avenue for serving patients well. BMC Health Services Research 2017, 17(Suppl 1):457.

Key contact

Dr Tafadzwa Zana

Registrar

South West Hospital and Health Service

Email: tafadzwa.zana@health.qld.gov.au