On-boarding Mobile App - CrewCHQ

Overview

Initiative type

Redesign

Status

Published

15 August 2017

Topic

Digital Redesign Showcase 2017

Summary

Bringing together contemporary human resource literature with advances in mobile technology sees Children’s Health Queensland (CHQ) providing an innovative platform from which medical officers can strengthen their professional knowledge and abilities while seamlessly accessing the information they need to enable an improved patient experience.

Key dates

Jul 2016 - Aug 2017

Implementation sites

Queensland Children’s Hospital

Aim

Provide a robust and engaging on-boarding process through which an employee is able to build the requisite knowledge and behaviours needed to both succeed in their role and become an effective workplace contributor.

Outcomes

Personalised induction, onboarding and orientation.
Integrates key events with smart phone calendar and electronically records attendance at forums and training sessions.
In-app reminders and notifications.
Interactive communication tools to connect with colleagues, hospital leaders and training providers.
Access to key CHQ workflow processes, guidelines, policies, procedures and resources.

Background

A review of practice identified that the approach taken to support medical officers could be improved. Central to the redesign was an ambition to test the coupling of contemporary induction, orientation and socialisation literature with advances in personal technology to deploy a dynamic, staff engaging mobile application (app) which was applicable, adaptable and has utility within healthcare.

Methods

Bringing it all together saw the direct application of theory and consumer input to mobile app design, ultimately enabling a medical cohort with a seamless, intuitive and secure gateway to;

Build congruence with the values, beliefs and objectives of the organisation while understanding its operational principles and their working environment
Acquire role specific knowledge, skills and abilities by completing a systematic and tailored range of onboarding activities
Provide quality services to patients and their families by rapidly accessing a range of process maps, guidelines and clinical procedures and other general use information.

Discussions

While still measuring impact, initial data is indicative of a successful address of the staff support. When asked about their perceptions of investment in this space, 80% of the respondents strongly agreed/agreed that they felt valued and supported, 84% strongly agreed/agreed that the organisation wants them to succeed and 67% agreed that it has increased their general satisfaction.

Lessons learnt

While the exercise has by all accounts, successfully tested the pairing of contemporary theory and technology to triumph onboarding and staff support challenges, more importantly it has positioned healthcare agencies to shift their focus from traditional digital constructs to the use of personal technology and an enabler for clinicians.

Key contact

James Rail

Project Lead

Children's Health Queensland

Email: James.Rail@health.qld.gov.au

Last updated: April 2025