New Models of Care project to improve the patient's journey

Aim

The aim of the NMC project is to identify new specialist outpatient models of care that can address structural difficulties within existing conventional models in order to increase patient access to specialist outpatient services; reduce the number of patients waiting longer than clinically recommended for an initial appointment; and boost capacity of the public health system to provide appointments  in a scalable and sustainable manner.

Benefits

Anticipated benefits of the NMC project include:

• Cultivation of new ideas and innovative solutions in outpatient service delivery
• Accelerated establishment and spread of new models of care, leveraging from knowledge and practices locally, nationally and internationally
• Clinicians enabled to practice to the top of their professional scope
• Increased access pathways for patients to be seen by the most appropriate health professional, at the most appropriate time, in the most appropriate place for their clinical condition
• Establishment, delivery and embedding of best-practice specialist outpatient care
• Establishment of Queensland as a leader in in the provision of specialist outpatient service

Background

Every patient journey through the Queensland public hospital system is unique. Currently, specialist outpatient care in the public health system mostly relies on first seeing a specialist at a hospital. There are many examples of models of care where clinical outcomes have been significantly improved by engaging of a broader set of health professionals, such as allied health and nurse practitioners, as a first point of contact with the hospital system.

Under the guidance of a specialist, a range of service delivery models can be delivered to patients in a more timely and cost-effective manner.

The Queensland Government’s Specialist Outpatient Strategy – Improving the Patient Journey commits $30.0 million over 3 years to deliver the New Models of Care project.

NMC is the fourth key investment initiative of the Strategy to improve the patient journey and reduce patient waiting times for appointments.

Evaluation and results

Key Performance Indicators identified for all projects; evaluation to occur in 2019.

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