Evaluation and results
Outcomes will be assessed through
- Long-term follow-up of clinical data in the ED front of house (FOH) approximately one year post-implementation, with comparisons to historical data from the year prior to implementation.
- Pre- and post-implementation ED staff surveys (RMO, Registrar, SMO, Nurse Practitioner).
- Annual review and audit of common presentations in the ED FOH, including NEAT targets and recalls/representations, 12 months post-implementation.
- Review of RiskMan data from orthopaedic follow-up clinics, 12 months post-implementation (around November 2024).
Future plans include tracking the frequency of electronic access to the guideline.
Lessons learnt
Several challenges during development and implementation provided valuable lessons for future approaches
- Stakeholder feedback requires time and relies on shared goals and directives. Identifying and emphasizing reciprocal benefits for work unit management and patient care in the ED and follow-up care is crucial for stakeholder engagement and buy-in.
- Easy access to guidelines and procedures is paramount. If a guideline is not readily accessible with minimal effort, it is unlikely to be utilized. Resources spread across multiple platforms may be ineffective due to inconsistent access by clinicians during care.
- Centralising resources to a single document made our guideline centralised, and by placing upon the two most commonly access platforms in our setting (QHEPS and DEM tools) coupled to regular staff education and circulation in comms, ensured staff were aware of and using this resource. The nature of constantly rotating junior staff in ED is challenging to ensure all aware of guideline, how and when to access. Our strategy was to include our guideline within routine education and training programs, and once embedded senior medical staff would direct staff to its use.
- Guidelines are useful but need not be rigid due to variation in patient presentation and concurrent or comorbid factors. Hence our guideline served as a decision-making tool rather than a rigid procedural document
- Guidelines need constant monitoring and updating as clinical care evolves or unique situations are identified that reveal limitations. Therefore, a centralised document that can be easily updates in lien with clinical needs is important. Many platforms for guideline publications can make this difficult or cumbersome, with delays to re-publication that may impact immediate change in care/practice.
- Unfortunately, we could not record how often our guideline was accessed in its electronic locations. Moving forward we will plan to have this recorded as part of future data collection.
- Future plans will include QR code-based resources for patient specifics to different presentations, and additional clinician resources for assessment procedures.
References
Orthobullets.com
Wolturs Kluwer UpToDate
Further reading
Pondicherry, N., Schwartz, H., Stark, N., Dhanoa, J., Emanuels, D., Singh, M., & Peabody, C. R. (2023). Designing clinical guidelines that improve access and satisfaction in the emergency department. Journal of the American College of Emergency Physicians Open, 4(2), e12919.